Privacy Policy

This privacy policy (“Privacy Policy”) explains how we collect, use, share and protect your personal information. Please read the entirety of our Privacy Policy carefully. By visiting our site or submitting your personal information, you accept the terms described in this Privacy Policy.

Information Collection and Use

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or similar information to help you with your experience. We collect information from you when you fill out a form or enter information on our site. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the site, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our site in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after we have corresponded with you (live chat, email or phone inquiries)

We collect your non-personal information (such as Internet Protocol address, and the software version and domain name reported by your browser), by sending “cookies” to your computer. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to track visitors as they use our site. We utilize cookies to enhance your online experience. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

This site is not designed or intended to attract children, and we do not collect or maintain information from individuals who we actually know are under the age of 13 years.

Security

We understand that many customers are concerned about security on the Internet. We have put in place reasonable precautions to protect information from loss, misuse and alteration. In addition, our site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. The safety and security of your information also depends on you.

Third-party disclosure

We may share information with contractors, service providers and other third parties that provide support services to us (such as a web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. We may also share your information with our subsidiaries and affiliates. Finally, we may also share your information with a successor entity or acquiring company in connection with a corporate merger, consolidation, sale of assets, or other corporate change relating to the site. Except for these situations, it is our policy not to release any personal information to any third party unless you ask us or grant us permission to do so; provided, however, that we may release such information if we reasonably believe disclosure is necessary to (i) comply with any law, regulation or other legal process; (ii) protect our rights or property, or the rights or property of our users and others; or (iii) enforce our site policies or other agreements. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third Party Analytics and Tracking

We use automated devices and applications provided by third parties such as Google Analytics to evaluate usage of our site and services. We use these tools to help us improve our products and user experiences. These entities may use cookies and other tracking technologies which collect information to perform their services. We do not share personal information that we collect directly with these third parties; however, these parties may collect personal information directly through the use of cookies and other tracking technologies. For an explanation of the information collected by these third parties and their respective privacy policies, please go to the Google Analytics Privacy Policy. Those wishing to opt-out of Google Analytics data collection should use the Google Analytics opt-out browser add-on.

Transfer of Data to the United States

Please note that if you submit any data to us from a location outside of the United States, it will be transferred to the United States. By submitting personal information to us, you consent to such transfer.

Jurisdiction

This Privacy Policy and the use of the site are governed by Texas law. Any claim related to the site or this Privacy Policy shall be brought in federal or state court in San Antonio, Texas within one (1) year after the claim arises.

Choice/Opt-Out; Questions and Updating Information

If you receive marketing or similar email messages from us and wish to opt out of receiving such messages, you may simply follow the opt-out procedures specified in such email. In addition, you can elect to opt-out by sending us a written request by email to info@custom-fireplaces.com. When composing your email, please include the word “Unsubscribe” in the subject line. You can let us know if you do not want us to share your data with other companies by sending an email to info@custom-fireplaces.com. If you have any questions regarding how we maintain and use your information, or if you wish to update your personal information, you may contact us using the information below.

www.custom-fireplaces.com
120 West Josephine Street
San Antonio, Texas 78212
United States
info@custom-fireplaces.com

Changes to this Privacy Policy

This policy is effective as of October 1, 2018. We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on our site. Any such change, update, or modification will be effective immediately upon posting on our site.

Privacy Policy

This privacy policy (“Privacy Policy”) explains how we collect, use, share and protect your personal information. Please read the entirety of our Privacy Policy carefully. By visiting our site or submitting your personal information, you accept the terms described in this Privacy Policy.

Information Collection and Use

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or similar information to help you with your experience. We collect information from you when you fill out a form or enter information on our site. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the site, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our site in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after we have corresponded with you (live chat, email or phone inquiries)

We collect your non-personal information (such as Internet Protocol address, and the software version and domain name reported by your browser), by sending “cookies” to your computer. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to track visitors as they use our site. We utilize cookies to enhance your online experience. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

This site is not designed or intended to attract children, and we do not collect or maintain information from individuals who we actually know are under the age of 13 years.

Security

We understand that many customers are concerned about security on the Internet. We have put in place reasonable precautions to protect information from loss, misuse and alteration. In addition, our site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. The safety and security of your information also depends on you.

Third-party disclosure

We may share information with contractors, service providers and other third parties that provide support services to us (such as a web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. We may also share your information with our subsidiaries and affiliates. Finally, we may also share your information with a successor entity or acquiring company in connection with a corporate merger, consolidation, sale of assets, or other corporate change relating to the site. Except for these situations, it is our policy not to release any personal information to any third party unless you ask us or grant us permission to do so; provided, however, that we may release such information if we reasonably believe disclosure is necessary to (i) comply with any law, regulation or other legal process; (ii) protect our rights or property, or the rights or property of our users and others; or (iii) enforce our site policies or other agreements. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third Party Analytics and Tracking

We use automated devices and applications provided by third parties such as Google Analytics to evaluate usage of our site and services. We use these tools to help us improve our products and user experiences. These entities may use cookies and other tracking technologies which collect information to perform their services. We do not share personal information that we collect directly with these third parties; however, these parties may collect personal information directly through the use of cookies and other tracking technologies. For an explanation of the information collected by these third parties and their respective privacy policies, please go to the Google Analytics Privacy Policy. Those wishing to opt-out of Google Analytics data collection should use the Google Analytics opt-out browser add-on.

Transfer of Data to the United States

Please note that if you submit any data to us from a location outside of the United States, it will be transferred to the United States. By submitting personal information to us, you consent to such transfer.

Jurisdiction

This Privacy Policy and the use of the site are governed by Texas law. Any claim related to the site or this Privacy Policy shall be brought in federal or state court in San Antonio, Texas within one (1) year after the claim arises.

Choice/Opt-Out; Questions and Updating Information

If you receive marketing or similar email messages from us and wish to opt out of receiving such messages, you may simply follow the opt-out procedures specified in such email. In addition, you can elect to opt-out by sending us a written request by email to info@custom-fireplaces.com. When composing your email, please include the word “Unsubscribe” in the subject line. You can let us know if you do not want us to share your data with other companies by sending an email to info@custom-fireplaces.com. If you have any questions regarding how we maintain and use your information, or if you wish to update your personal information, you may contact us using the information below.

www.custom-fireplaces.com
120 West Josephine Street
San Antonio, Texas 78212
United States
info@custom-fireplaces.com

Changes to this Privacy Policy

This policy is effective as of October 1, 2018. We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on our site. Any such change, update, or modification will be effective immediately upon posting on our site.